We know that you have specific plants you want in your garden. Our goal is to help fulfill that in a timely manner with high-quality products. Here are some frequently asked questions when it comes to our Special Orders:
I have a question about an order I placed. Who can I talk to about this?
For any questions regarding orders, please call us at (805) 640-0055 and ask for Faye or Danny. If you would like to contact us by email, please send an email to us at firstname.lastname@example.org with the subject “Special Order – ATTN: Faye” or “Special Order – ATTN: Danny.”
Do I need to pay for my order upfront or make a deposit?
There is no obligation to pay until you see the plants you are getting. However, we may ask for a deposit for large orders.
How long will it take to fulfill my order?
Order time is variable. While we try to fulfill the order as soon as we can, there are a few things which contribute to the variability:
- Currently unavailable;
- Are in stock but not meeting our standards for quality;
- Order requirements from wholesalers.
Sometimes plants aren’t in season, or the wholesaler isn’t able to provide the product at the time. In addition, we want to provide you products that are high-quality, so we may not purchase plant which do not meet our standards for that quality. Lastly, wholesalers ship to us from different places and have different requirements we must meet in order to ship the plants to the nursery, affecting when we are able to get the plants.
I haven’t heard from anyone about my special order in a while. When will I hear back about my order?
Since order times and dates are variable, turnaround time on your order can take anywhere from a few days to a few weeks, or more. Usually we will give you a call every 2-3 weeks unless we get the order in sooner. If you would like to get more frequent updates, please let an associate know, or contact us at the aforementioned contact outlets.
I ordered some small (4″/six pack) plants but they haven’t come in. How come?
Please note that smaller plants are harder to obtain in small quantities. At this time, we can order six packs in groups of 9, 4″ in groups of 16.
Questions About Products
What sizes do your plants come in?
We carry plants ranging from 2″ containers to 24″ boxes, but we can also obtain some plants in 36″ boxes or bigger. If you have a specific size that is uncommon or is not on-hand, let us know and we’ll try to find it for you.
Do you take special orders for hard goods like gift items and fertilizers?
We do. Please be aware these are ordered separately from plants, and so depending on the availability we may or may not be able to bring them in within a short time.